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Complaints Procedure

How to complain…

Abbotts Insolvency Customer Complaints Procedure

‍Please refer to the below procedure if your complaint relates to the debt advice you have received.

‍Our goal is to provide excellent service to all our customers. We take all complaints seriously and aim to resolve all problems as soon as we can.

If you are not happy with the service that we have given, please telephone us on 01625 801 007 or at customersupport@abbottsinsolvency.co.uk or by writing to us at:
Sandfold House
Sandfold Lane
Manchester
M19 3BJ

We aim to resolve your complaint as soon as possible, however sometimes things can take a little more time. We may ask you for further information to allow us to better understand your concerns.

‍How we will deal with your complaint:
‍Your complaint will be investigated upon receipt and we will try our best to resolve it as soon as we can. If your complaint remains unresolved we will acknowledge your complaint in writing within 3 business days.

‍Final or other response:
‍Within eight weeks of receiving your complaint we will send either a final response providing you with the details of our findings, or; a written response explaining why we may not be in a position to make a final response and an indication of when we expect to be able to provide one.

If you are not satisfied with our final response, you have the right to complain to The Financial Ombudsman Service. You must do this within six months of receiving our final response.

Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR

Telephone: 0800 023 4567

‍www.financial-ombudsman.org.uk

Clearmydebts.co.uk is a trading style of Abbotts Insolvency Limited.

Abbotts Insolvency Professional Indemnity Cover is provided by Arch Insurance Ltd, Authorised by The Prudential Regulation Authority.

Abbotts Insolvency Limited, are a registered company in England & Wales 12256735 ICO Reference ZA561115 Address Sandfold House, Sandfold Lane, Manchester, M19 3BJ.Abbotts Insolvency Ltd are an appointed representative of Dee Valley Finance Limited, who are authorised and regulated by the Financial Conduct Authority. Abbotts Insolvency Ltd FCA reg no: 987290

Abbotts Insolvency provide Individual Voluntary Arrangements (IVA's) and whilst we do not administer any other debt solutions, we will advise of these and refer to an authorised third party if we are unable to assist with an IVA. There is no obligation to proceed with our recommendations. All financial solutions are subject to eligibility and acceptance and depending on your chosen solution, fees may be charged by the service provider – if this is the case Abbotts Insolvency will make you aware of any fees before you proceed. Upon successful referral of your case Abbotts Insolvency may receive a referral fee from the service provider. Andrew Maak is authorised to Act as an Insolvency Practitioner, in the UK, by the Insolvency Practitioners Association. All IVAs have fees known as Nominee, Supervisors and Disbursements and are normally fixed at £3,650. The fees are included within your payment and the time frame of the IVA, all of which are agreed with your creditors at the outset. You can read more about IVA Fees here.

Abbotts Insolvency Registered Address: Sandfold House, Sandfold Lane, Levenshulme, Manchester, M19 3BJ

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